Globalink Direct Inward Dial (DID)
Your number is
directly related to the DID number. If the SIP enabled
phone/softphone/adaptor cannot register with the system for
technical reasons or is off because it was turned off, you
will not be able to receive calls via your DID number. If
Voice Mail is enabled, the call will be picked up by the
voice mail system. If your IP phone is up and running but it
will not ring when the DID number is called, please contact
NOTE: The system will allow
outgoing calls but not incoming calls without proper
registration. Please do not publish your DID number without
making sure you can receive calls.
How to troubleshoot any DID related
1. Enable voicemail for the Globalink number controlling the
DID number. This will show that the DID is pointing to the
right number but for some reason the IP phone is not
answering the call.
2. How do you know your device is connecting to the system?
Most devices will display a "registered" or "logged in"
status or you can view it online via your account's control
panel, look for " Registration expires @
date and time".
3. If the IP phone is connecting to the system but no
gateway, IP or DID type calls can be received, the IP device
is not correctly registering with the system and you will
need to contact technical support to determine the cause of
this problem. Before you write support please verify the
modem is set to "always on". In order for us to fully
troubleshoot the problem we will need full access to the
device's configuration settings. If the device has a static
IP address, you can forward it to use so we can view the
settings. If DHCP (dynamic ip) is on, you will need to send
us an attachment type copy of the settings.
4. If the IP phone is not registering with the system, most
likely the problem is related to faulty configuration,
unstable or inadequate Internet connection, blocked firewall
or the ISP blocking ports or manipulating the flow of data.
Before you report your problem to support, please follow the
www.testyourvoip.com and run the test to Boston, forward
the test's results.
B. Access the device's settings and verify the configuration
against our sample settings:
C. Please make sure the device's SIP password is correct by
logging in the account's control panel:
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Hosted PBX is a phone service that utilizes a very secure location on
You don't need any special hardware or extra high-speed
internet to use the system.
If you have questions or concerns about
exactly how it works, please don't hesitate
contact us, and we'll be glad to answer your questions.